Recently, I have been going through some medical stuff. One is my back, whichI know full well, is associated to my bad herniated discs in my lower spine. The Second is a bout with controlling, my sugar levels from type 2 Diabeties and my Blood Pressure also. I depend normally, on The Veterans Clinic in Worcester, Mass. Which has done a terrific job of taking care of my medical needs.
The second I usually Depend on is Convienent MD, around the corner from me when things are not going right and they normally help me fine and things straighten out. I like it, and would use it more.
Finally, lets discuss, UMASS Memorial Hospital and their Emergency Room, Trauma Center. I went in on the basis of two things, because The Veteran’s Adminstraion told me to go there, for highh BLood Pressure and high sugar readings yesterday. I arrived early at 9 am there and complaine do my BP and Sugars being high and having pressure in my chest. They signed me in and then directed me to a EKG in the back, and took one then places me in a wheelchair outside the EKG area and left me there for hours, taking blood twice. Then they told me to go out to the waiting room, which I did. The Emergency Room Waiting area was full of people, sitting around in numerous conditions waiting to see Doctors.
People had been there ob=ver 30 hourts and counting waiting. Now, I uderstand it is a Trauma Center/ Emergency and they area busy place. Yet, the longest wait times ever exist here to see a real Doctor to even explain your test results. Sadly, people sit there, wanting to know the results of their testa nd if they are ok enough to go home, No one explains that the EKG is normal when it is or the blood tests are normal to you, they just make you wait to see a Doctor period. After numerous hour from 9 am to 12 pm, I sat waiting for the results and to see if i wa sok or not. I never did recieve the official results of see a actual Doctor. When you ask when you can see a Doctor or how soon or your numbe rin line, they look at you and tell you, We area Trauma center here and we have no place tp put people or rooms. We can’t tell you how soon you will be seen. Then, one of the nurses says to me, Sir if you don’t like our hospital you can go to another ypu don’t have to stay here. Thats just set me off honestly I had invested over 7 hours trying to get my test results and see an actual Doctor.
I stayed hoping even then just tpo see a Doctor an dmake sur emy EKG and Blood work was normal, so I was sure i was fine. By, Midnight, I had , had enough and basiclaly went up and had a nurse cut the wrist bands off an dtold her i was going home, I was done waiting. she was kind enough to cut my bands off, and tell me that if my EKG had sj=hown anything they would have whisked me in the back for immediate care. Then, before she would lalow me to leave, she took a peek at my blood test results. She said, and I quote, Sir I would never bother a Doctor with these results. That told me my blood work was fine. If i had been told that earlier i would have gone home, instead of waiting all that time. Their processes are screwed up in this Emergency Room due to the fact they are also a Trauma Center. The two in one combo does not work properly folks. And this is not the first time i have been through this experience with this Hospital’s Emergency Room. I know, if i have an Emergancy again, I shall not use them, it was a rude experience and uncomfortable and crazy to be there all that time an dnever see a Doctor. Others had been sittiing there over 30 hours waiting I found and one young lady had hurt her back at a gym she and told them she couldn’t sit yet they put her in the waiting room, in a hard wheelchair and she was crying on and off from pain. They ignored her repeatedly and just let her cry. I tried tpo help the ypoung woman, by getting them to provide her a pillow to sit on and they got one finally. But her pain persisted of course. I finallt told the young woman, you want them to help you have have two choices, one stand up and fall down on the floor and scream in pain and they will pick you up, they wil have no choice. Or make enough noice, crying till they come get you. It worked, they finally paid her attion and took her in. Sadly, that is what she had to do to get seen faster. This Hospital, is one messed up, mismanaged operation in my view.
If you are going to run a Trauma Center and Emergency Room you need to make changes to survive. 1) seperate the Trauma Center from the Emergency Room. 2) Hire more Doctors to man each,a nd more Nurses. 3) Be more picky on what Nurses and doctors you hire. The bedside manner of some of them is just crazy and ridiculous. 4) Expand the rooms you have in the Hospital for Admitting and for the care of patients. 5) You can not keep telling patients we have no rooms at the inn so to say and think you are going to maintain a Hospital and make money, you lose people we leave. 6) Then when patients who have waited long hours to see a Doctor, ask when they are going to be seen, you can not, sit there and tell them to go elsewhere is they do not like it. 7) And last but not finally, if you do not have rooms for patients due to overload, you ned to inform people immediately, so they can go elsewhere, not check them in, and make them wait forever. As a Hospital and a facility, that is supposed to help the people an dprovide for them, you must be responisible enough to say, we have no room here at the Inn so to say, much like Joseph and Mary were told, before Jesus’s birth. Be honest, put upa damn sign an d let people know you are overloaded, so they don’t wiat these long periods and get angry.
If as a Hopsital you can not afford to expan and seperate these two units, you will not last much longer. people will begin to go else where. People like myself wil lbegin to write blogs and reviews of your services and lack of services and problems. It’s not to be derogortory of your Hospital or your Emergency Room or Trauma Center, it’s a constructive critizism of it all that is intended here, with suggestion to help inprove it. The Emergency Room/ trauma Center is intirely mismanaged and not being operated correctly. If you have too many people coming in do something baout it, don’t let them suffer and wait.
The President of the Board, that Operates this Hospital is a Doctor Lynda Young, who chairs the board. She need to know these problems exist and she needs to know she has staff with lack of abilities and bedside manners too. Yet, as i wa stold she or the hospital as a whole wil ignore it all. You can’t be profitable or make money getting patients angry, or sending them else where after they come and check in. It will not work Doctor Young. so in the end likeme many will come yes, but like me also, many wil lwalk out, upset, angry and wanting to be seen by Doctors. They wil go elsewhere of course, and then in the end, it won’t make your opertaion, any better, it wil only decline not onlt in the services you provide by in the patient inflow. Wake up and fix this!
